Returns & Refunds policy
Last updated: August 16, 2026
We want you to be happy with your purchase. Because our products are made to order, we do not accept returns or refunds for change of mind, incorrect size, incorrect color, or ordering the wrong product.
Damaged or Defective Items
If your order arrives damaged, defective, or has a printing/manufacturing issue, please contact us within 14 days of delivery.
Please include:
Your order number
A description of the problem
Clear photos showing the issue and the product
After reviewing your request, we may offer a replacement or refund if the issue qualifies.
Incorrect or Wrong Item
If you receive an item that is different from what you ordered, please contact us within 14 days of delivery with photos of the item and your order details. If confirmed, we will arrange an appropriate replacement or refund.
Lost Packages
If your package is lost during transit, please contact us so we can investigate the shipment. If the shipment qualifies under our fulfillment provider's policies, we may offer a replacement or refund.
Returns
We generally do not accept physical returns because our products are made to order. If you ordered the wrong size, color, or design, we are unable to guarantee a replacement or refund.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.
We reserve the right to refuse refunds or replacements for requests that do not meet the conditions above.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail nytheraofficialbusiness@gmail.com